Nicholas Reynokds

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  1. 41 votes

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    Nicholas Reynokds commented  · 

    I had exactly the same problem and the issue IMO is that it times out, does not tell you and restarts (downloads again, times out, repeats) the UI should tell you what it is doing not just a graph that remains on a percentage.
    Anyways my issue was that my internet connection was slow (3.1 mbps). I was surprise when I reached out to support, they remote to my desktop, did everything that I did (disable firewalls etc) and had the same problem, they then prepared install packages for me for Creative cloud and Photoshop to download (it took 4 hours) .

    I then ran the installs locally, it took no longer 20 minutes for both to install successfully. The programs run with no issues. My only regret is that I spent 20 odd hours trying to resolve the problem myself by searching the internet instead of using the support portal.

    If Adobe is reading this thread they should offer alternative ways to install for slow connections and a more feed back to the user during the installation process. What makes it worse is the UI is responsive when it has failed but it is not doing anything (little CPU, DISK and network activity in task manager) and if it does crash it should pickup from the download where it left off, it can be done google allows you to retry...

    I would also discourage the advice to disable firewalls and antivirus software particularly if you are online downloading, you will forget to turn it back on and you are now vulnerable. It is rarely the issue anyways and was not in my case

    I understand the frustration, adobe your support (once I found it) and Photoshop is awesome. Your installer is very weak at best, sort it out! no good having the best application if only a few can install it

    Nicholas Reynokds supported this idea  · 
  2. 4 votes

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    Nicholas Reynokds shared this idea  · 

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