Anonymous

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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Puzzling solution.

    After clicking the Update button, a dialog appears with two checkboxes.

    One about saving existing preferences which I had checked. The other about removing older installations of the app which I hadn't checked. I didn't have a reason to have old copies removed because none have ever been installed beyond the current version that is being updated. So I checked remove older versions and the updates succeeded.

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    Anonymous commented  · 

    +1

    This is happening with all the app updates, regardless of app. The progress percentage varies depending on the app. For example, Camera Raw gets to 37% and then stalls/hangs, where as another app might get to 56% and then stall/hang.

    My IT team ruled out all infrastructure-related causes (network, firewall, and antivirus software). Then they ran through the "Adobe Creative Cloud Cleaner Tool" process -- a poorly documented process full of erroneous instructions. They went through that process more than once without success. -_-

    User Dj is exactly correct. There is no reason that literally the most core user-facing feature of CC Desktop (installing and updating apps) has broken with the release of version 5. Calling it a regression bug would be a wild understatement. Installing and updating is not only core to the CC Desktop app, it is literally the core of the Creative Cloud subscription (Saas).

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