StereoTypo
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23 votes4 comments · Apps section (App catalog, install & updates) » Feature Request · Flag idea as inappropriate… · Admin →
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83 votes4 comments · Apps section (App catalog, install & updates) » Feedback · Flag idea as inappropriate… · Admin →StereoTypo
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This has affected me this month because I updated CC Desktop. I lost access to older versions of multiple applications.
I have waited for two weeks for support from the Adobe Support Center who told me that the only versions they can provide me are whole-number versions, (e.g. 21.0, 22.0, 23.0). Apparently this applies to both individual and enterprise users. Adobe provides no legal means of obtaining any revisions.
According to the support tech I spoke to, this policy has been in place for several years! I have no option but to turn off auto-update and constant back-ups of the software that I pay for. This is an unacceptable situation and I am strongly considering abandoning the entire adobe ecosystem.
This has severely affected me this month because I updated CC Desktop to 5.x. My previous settings to keep older versions of the software was changed upon update *WITHOUT* my interaction. I lost access to older versions of multiple applications.
I have waited for two weeks for support from the Adobe Support Center who told me that the only versions they can provide me are whole-number versions, (e.g. 21.0, 22.0, 23.0). Apparently this applies to both individual and enterprise users. Adobe provides no legal means of obtaining any revisions.
According to the support tech I spoke to, this policy has been in place for several years! I have no option but to turn off auto-update and constant back-ups of the software that I pay for. This is an unacceptable situation and I am strongly considering abandoning the entire adobe ecosystem.